ManageEngine ServiceDesk 9.3.9328 is vulnerable to an arbitrary file retrieval due to improper restrictions of the pathname used in the name parameter for the download-snapshot path. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.
View the template here CVE-2017-11512.yaml
References:
https://nvd.nist.gov/vuln/detail/CVE-2017-11512